I'm unable to send a test email from trial version of Customer Insight Journeys

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Posted on by Ladga

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I have a trial version of Customer Insights Journeys. I’m using real time journeys.

I’ve created a few emails and would like to send to myself as a test, but keep getting the message:

“From email uses a domain that isn’t authenticated for your organization…” does anyone know if:

1. The trial version allows sending of emails from individuals rather than using a company domain?

2. If yes, can you please outline the steps I need to take to set this up?

Thanks

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SA-18091330-0 2 on at

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I'm unable to send a test email from trial version of Customer Insight Journeys

Leah Ju,

The last couple of demo tenants I have stood up are missing the preauthenticated sending domain ending in dyn365mktg.com.

Is there a way to resolve this? I am reluctant to delete this tenant and start over since we are limited in the number of tenants we can have.
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Ladga 218 on at

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I'm unable to send a test email from trial version of Customer Insight Journeys

Thanks for your help Leah Ju,

In the end, I just started a new trial, as it appeared that the original trial had a bug. The new trial has the default domain.
Leah Ju Microsoft Employee on at

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I'm unable to send a test email from trial version of Customer Insight Journeys

Hi Partner,

It's so strange.

Go setting > Domians, one domain should appear automatically.

If you really don't have one, you can add a new domain to authenticate by following these steps:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/domain-authentication#authenticate-a-domain

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah
Ladga 218 on at

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I'm unable to send a test email from trial version of Customer Insight Journeys

Thanks Leah JU,

However, I do not see the default domain ending dyn365mktg.com, I am looking under settings, is there somewhere else I need to look?
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Leah Ju Microsoft Employee on at

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I'm unable to send a test email from trial version of Customer Insight Journeys

Hi Partner,

What is your sender address in the marketing email?

When you error check or go live with a marketing email message, the verification system requires that the message uses a from-address from an authenticated domain registered and confirmed for your organization.

You get an error if you try to send a message that has a from-address from an unregistered domain.

By default, all new Dynamics 365 Customer Insights - Journeys installations come with a preauthenticated sending domain ending in dyn365mktg.com.

The preauthenticated domain is there to help you start sending authenticated emails right away.

Please refer to the following link to authenticate a domain:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/domain-authentication#authenticate-a-domain

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah