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I am working on Knowledge base article and using subject to add articles. Is it is possible to manage it by category not the subject.
And what is use of category which is given in service management under embedded knowledge search in 9.0 (2016).
Hi partner,
This is possible.
Please refer to this article: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles
It helps you understand how to create a new category for knowledge articles and associate it with an article.
Hope this helps.
Best Regards,
Lu Hao
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