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Dynamics 365 Community / Forums / Customer Service forum / Knowledge Base Article...
Customer Service forum

Knowledge Base Articles Manage through Category

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Posted on by Parent Child case i... 20

I am working on Knowledge base article and using subject to add articles. Is it is possible to manage it by category not the subject. 

And what is use of category which is given in service management under embedded knowledge search in 9.0 (2016). 

Categories:
Knowledge Management
I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    This is possible.

    Please refer to this article: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles

    It helps you understand how to create a new category for knowledge articles and associate it with an article. 

    Hope this helps.

    Best Regards,

    Lu Hao

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