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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Disable skype call and...
Service | Customer Service, Contact Center, Fie...
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Disable skype call and call javascript function instead

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Posted on by feninzie 94

Hi ,

I want to have a feature like Lync/Skype integration but use an URL to open a tiers application in another window.

Now, whenever a CRM user clicks to a telephone number field  inside the CRM, we get  a Skype/Lync call.

the URL will be called in a javascript function in contact from .

This function oppen the URL when I click in the call logo in contact phone number field(We used only the unfied interface ).

I used the tow function below but I get a script error il on load from .

Can you help me please?

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Disable skype call and call javascript function instead

    Hello,

    Can you please share the error stack ?

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