web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX2012 Help Server 403...
Microsoft Dynamics AX (Archived)

AX2012 Help Server 403 Forbidden

(0) ShareShare
ReportReport
Posted on by Andy Adamak 4,074

In most of our test environments (all one computer), help server is working fine.  On our live server, however, it's acting funny.

I can press F1 and pull up help and I see all the contents on the left, but the page on the right says:

The website declined to show this webpage

Most likely causes:
- This website requires you to log in.

More information:
This error (HTTP 403 Forbidden) means that this program was able to connect to the website, but it does not have permission to view the webpage.

What's going on?  I've been messing around with the application pool, website, and directory permissions but nothing seems to help.  Another oddity is when I Test Settings (ISS -> Sites -> DynamicsAXHelpServer -> Basic Settings... -> Test Settings...) I get the following error:

There was an error while performing this operation.

Details:
Invalid application path

How can I get Help back on its feet?

*This post is locked for comments

I have the same question (0)
  • Andy Adamak Profile Picture
    Andy Adamak 4,074 on at

    I was able to get back to this problem this week, and I STILL cannot get Help server up.  Any point in the right direction would be most helpful

  • Barry-Wehmiller AX Pro Profile Picture
    Barry-Wehmiller AX Pro 460 on at

    Hi Andy,

    Here is the suggested answer and hope it helps!

    403 Forbidden is an erron in Internet Explorer. This means that there is a security issue in Internet Explorer. In order to resolve this issue, do the following: Go to- AX System Account Settings >> BC Proxy Account and AOS Service Execution. Ensure that the account here is validated.

  • Andy Adamak Profile Picture
    Andy Adamak 4,074 on at

    I've already gone through the setup/verification of these settings a few times... I have everything set (including the BC Proxy Account), but still getting the above results.

  • Barry-Wehmiller AX Pro Profile Picture
    Barry-Wehmiller AX Pro 460 on at

    Need to test the following aspects to solve "403 Forbidden" issue:

    First check whether the help server is installed in right place (C:\inetpub\wwwroot\DynamicsAX6HelpServer). And also check if the same is mentioned in IIS --> DynamicsAXHelpServer -->Basic Settings.

    Then check whether the windows authentication is enabled for help server IIS. IIS -->DynamicsAXHelpServer --> Authentication.

    Usually, a 403 status code indicates that the client cannot access the requested resource. It could be because a wrong username or password were sent in the request, or that the permission on the server is not allowing what is being asked. It is suggested that you go through the following link: technet.microsoft.com/.../gg866978.aspx to set up a .Net Business connector account and other configurations again step by step.

    If this does not resolve the issue, then you might have to repair the Help Server installation by giving AOS.

  • Andy Adamak Profile Picture
    Andy Adamak 4,074 on at

    I've checked and double checked all of the above... still doesn't work.  Any other ideas before I completely remove & reinstall it this weekend?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
CP04-islander Profile Picture

CP04-islander 24

#2
Michel ROY Profile Picture

Michel ROY 14

#3
Jagadabi Profile Picture

Jagadabi 6

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans