You’re offline. This is a read only version of the page.
75
Hello,
can anyone help me understand and possibly provide scenarios when to Escalation vs Delegation vs Reassign a workflow? They seem to achieve the same thing - send the tasks to other users.
If a manager delegates/reassigns the task to another user, will the workflow still follow the escalation path?
Lastly, whoever the task is delegated/escalated/reassigned to, I assume that user should have security permission to complete the task?
Thank you!!!
Hi Joy,
Escalation. Delegation, reassign will have its own features. Escalation is a rule that will be setup in the workflow configuration to assign to the next user when they are not done in timely manner.
For the second one i think the escalation rules will be applicable for delegated users also.
For the last one - to complete the task delegated user must have security access to that workflow.
Refer to the below documentation.
Thanks,
Girish S.
Share
Report
All responses (
Answers (
