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Export Customer Journey Suppression contacts

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Posted on by IT.Steve

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We would like to export a list of contacts from a Customer Journey segment and specifically those included in the suppression list.

When attempting to export we get a blank spreadsheet that only include the headers.

I have been unable to locate an answer to this issue so far and any help would be appreciated.

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RudyZhang Microsoft Employee on at

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Export Customer Journey Suppression contacts

Hi,

We have analyzed the information you have provided, but we are unable to determine if you are using OBM or RTM, and based on our testing there does not appear to be an OOB feature at this time that is capable of exporting segmented Members.

If you are using OBM segmentation you can refer to the following official document to export segmented members.
Export members of dynamic segments to Excel - Dynamics 365 Customer Insights | Microsoft Learn

In addition, we are unable to reproduce your issue in our test environment, we believe it is possible that one of the dynamic segmented members is not refreshed, you can try to use the static segmentation to see if the issue still occurs.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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