New look Dynamics

(2) Share

Report

Posted on by JCS_1665

Hi folks

Does anyone know if the option to revert to the old look will be taken away any time soon?

Like others we've discovered a few glitches with the new look so won't be changing to it until we know how to sort them out.

Many thanks

Jan

Categories:

Microsoft Dynamics CRM

Dynamics 365 Sales

I have the same question (0)

All responses (4)

Answers (3)

Verified answer

Holly Huffman 6,554 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!
Good morning, afternoon, or evening :) depending on your location!
Hope you are well today.

Current Status of Reverting to the Old Look
Microsoft has provided a toggle option to revert to the old user interface during the rollout of the new look. This allows users to adapt to the updated experience at their own pace. However, this option is typically a temporary measure, and the timeline for its removal depends on Microsoft's rollout plans.

It is likely that the option to revert will eventually be removed as Microsoft standardizes the new Fluent Design experience across all Dynamics applications. In similar transitions, Microsoft has gradually phased out the old interface to ensure alignment with their long-term vision for the platform.

The exact timeline for removal is generally communicated in:

Release Notes: Look for updates in the release notes for upcoming Dynamics waves.

Admin Notifications: Administrators often receive advance notice about such changes in the Microsoft 365 Message Center.

Considerations for Adopting the New Look

Addressing Glitches:

Microsoft's updates typically include fixes for reported glitches. Be sure to check the release notes for resolved issues.

Testing the new look in a sandbox environment can help identify specific problems before fully transitioning.

User Adaptation:

Provide your team with training or documentation on the new interface to ease the transition.

Feedback to Microsoft is crucial—they actively refine the experience based on user input.

Timing:

If the toggle option is still available, consider starting the transition sooner rather than later to familiarize your team with the new layout and functionality.

Hope this helps!

Was this reply helpful? Yes No
Verified answer

Daivat Vartak (v-9d... 7,841 Moderator on at

Like (1)

Report
Copy link

Link copied!
Hello Jan,

You're asking a very important question that's on the minds of many Dynamics 365 users. The "old look" you're referring to is the legacy user interface, while the "new look" is the Unified Interface, which is the modern, responsive design.

Here's what we know about the transition and the likelihood of the legacy interface being phased out:

Microsoft's Stance:

Unified Interface is the Future:

Microsoft has been very clear that the Unified Interface is the future of Dynamics 365.

They have heavily invested in its development and are actively encouraging users to transition.

The Unified Interface is designed to provide a consistent and modern experience across all devices and form factors.

Legacy Interface Deprecation:

While Microsoft hasn't given a precise "end-of-life" date for the legacy interface, it's widely understood that it will eventually be deprecated.

They have already removed the option to create new legacy forms.

They have been removing features from the legacy interface.

Phased Approach:

Microsoft typically adopts a phased approach to deprecating features, giving users time to transition.

However, they have been pushing the unified interface for many years now.

Factors to Consider:

Feature Parity:

Microsoft is working to achieve feature parity between the legacy interface and the Unified Interface.

However, there may still be some gaps or differences in functionality.

Performance and Responsiveness:

The Unified Interface generally offers better performance and responsiveness, especially on mobile devices.

User Experience:

The Unified Interface is designed to provide a more modern and intuitive user experience.

Microsoft's Development Focus:

Microsoft's development efforts are primarily focused on the Unified Interface.

New features and enhancements are typically released only for the Unified Interface.

Likelihood of Removal:

High Probability:

It's highly probable that the legacy interface will be removed eventually.

Microsoft is clearly moving in that direction.

No Firm Timeline:

However, Microsoft hasn't provided a firm timeline for its removal.

They are likely monitoring user adoption and addressing any critical issues before making a final decision.

Gradual Deprecation:

It's more likely that the legacy interface will be gradually deprecated rather than abruptly removed.

Recommendations:

Prioritize Transition:

It's highly recommended that you prioritize transitioning to the Unified Interface.

Address the glitches and issues you've encountered as soon as possible.

Stay Informed:

Keep up-to-date with Microsoft's announcements and documentation regarding the Unified Interface.

Test Thoroughly:

Thoroughly test your customizations and workflows in the Unified Interface to ensure they function correctly.

Provide User Training:

Provide adequate training to your users on the Unified Interface.

In summary: While there's no official date, the writing is on the wall. Microsoft is pushing the Unified Interface, and the legacy interface will likely be phased out. It's best to be proactive and address your transition sooner rather than later.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak

Was this reply helpful? Yes No
Verified answer

Tom_Gioielli 3,084 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

No concrete news yet on when they will turn off the ability to disable the new look. If I had to guess, I would say you likely have until at least the Fall 2025 Wave 2 release before they force the new interface.

Be sure to check on the Wave release notes which should give you as much heads up as possible when the change is coming. In the meantime, be sure to evaluate any of your customizations with the new look so you can be ready when it happens.

Release plans for Dynamics 365, Power Platform, Cloud for Industry, and Copilot - Dynamics 365 | Microsoft Learn

If this response helped, please consider marking as verified.

Was this reply helpful? Yes No
JCS_1665 45 on at

Like (0)

Report
Copy link

Link copied!

Thanks Holly, Daivat and Tom; much appreciated.

Kind regards

Jan

Was this reply helpful? Yes No