Security role privilege not granted but user can do actions

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Posted on by Armine DD

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Hi all, one of the users has a security role with Create as "None Selected", however he is able to manually create a case.

Other privileges are: Read on Org level, Write and Delete-None Selected, Append and Append to are Business Unit level, Assign is None Selected and Share is Org level.

Is it possible this is a bug?

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Customer Service

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RE: Security role privilege not granted but user can do actions

Hi,

As I know, a user with the security role "Salesperson" couldn't create a new case. I suggest you could copy the security role, and edit the other privileges other than the privileges for Case entity, then give the new security role to a user, and let he check whether he still can create a new case.

Hope it helps.

BR,

Judy

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Armine DD 288 on at

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RE: Security role privilege not granted but user can do actions

Thanks, Judy.

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MihirShah 4,036 on at

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RE: Security role privilege not granted but user can do actions

Check to see the user belongs to which business unit team and if any other teams.

If the team/s have security roles it will apply to the user also.

For example - If the team security role allows to create a case the user will be able to create a case too.

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Armine DD 288 on at

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RE: Security role privilege not granted but user can do actions

Thanks Mihir, that solved my issue.

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