Hi
new to the group, and wonder if anyone can help. We have the enhanced SLA timer in our crm instance, however I am trying to work out the amount of time when an incident in placed on hold. I see in the table an onhold time figure however I believe this does not take into consideration work days and business hours? does anyone have any suggestion on how I would get this information.
I am going to bring in the data to Power BI desktop
Many thanks
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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