Skip to main content

Notifications

Customer Service forum

Difference between Contacts and Employee

Posted on by Microsoft Employee

We works with CRM 2013

In account form, we have the possibility to have a subgrid with contacts related with the account selected.

If on the subgrid, we select entity "Contacts", we have all contacts of the selected account.

If on the subgrid, we select entity "Employee (Company name)", we have not all contacts.

I want to understand the difference between both entity also we cannot find any table or entity in the solution with the name "Employee".

Please can you help me

Categories:
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Difference between Contacts and Employee

    I have no entity called "Employee". Employee is "Contact" Entity.

    As you can see no entity "Employee"

    2018_2D00_06_2D00_29_5F00_08h33_5F00_07.png

    When I use Entity "Contacts"

    2018_2D00_06_2D00_29_5F00_08h33_5F00_07.png

    When I use Entity "Employee"

    2018_2D00_06_2D00_29_5F00_08h35_5F00_15.png

    From where if employee and contact are the same entity comes these difference ...

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Difference between Contacts and Employee

    Hi,

    perhaps you have a custom entity called ”Employee“. Would be better if you can show a picture of your setting as well.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Difference between Contacts and Employee

    I know that both of them are "Contacts". I use "Only related records" for both and I have a difference.

    I want to know why I have this difference, which field or relation do this ...

    I have 30 contacts, all contains the parent customer ID (Guid).

    When I go on navigation of my account, when select "Contact" I see 21 contacts and when I select Employee I have 30 contacts.

    If records was "All records" I can undertsand but here it is not the case ...

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Difference between Contacts and Employee

    Hi,

    Both of them are "Contact" entity. The difference between them is that "Contacts" will show all the contacts in the system if you configure as I do even though they have no relationships with this Account record in screenshot A. "Employee (Company name)" will only show the contacts which is related to the Account record if you configure as I do in screenshot B.

    5481.1.PNG

    5481.1.PNG

    Hope it makes sense.

    BR,

    Judy

    ---------------------------

    Appreciate to Mark as Answer if it helps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Give Back to the Community this Month

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,807 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,135 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans