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Knowledge Base Search control, how to not search on Content

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Posted on by Zhenyu Wang

Hi,

By default, it is searching the Title,Content, Keywords, Description, and Article Public Number.

Is there anyway, we can change that Find Columns?

I do not want it to search on 'Content' or 'Description', because it returns too much results.

I tried in Knowledge Articles Quick View, but did not work.

The setting must be somewhere else.

Thanks for any help. :)

MSDN document is here:

While searching for a knowledge article in the Related section (Reference panel), the following fields of a knowledge article are searched for the keywords that you type: Title,Content, Keywords, Description, and Article Public Number.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-knowledge-base-search-control-forms

Regards,

Zhenyu

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Knowledge Management

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Zhenyu Wang on at

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RE: Knowledge Base Search control, how to not search on Content

Hi Diego,

Thanks for quick reply.

However, I am talking about the Knowledge Base Search control. It is a speical control from Knowledge Management.

This issue does not related normal field setting. Set up searchable or not, is not related.

I think this control somehow locked by Microsoft, and alwasy search on those 5 fields.

Please read the MSDN document first. :)
diegompc 798 on at

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RE: Knowledge Base Search control, how to not search on Content

Hi Zhenyu Wang,

Every field has the option of being sercheable or not:

But maybe, default fields or system fields are locked for editing the sercheable property so you have to create your custom fields.

I hope I've helped.

Regards!!