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Customer experience | Sales, Customer Insights,...
Answered

How are the goals calculated?

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Posted on by 905

Hello,

  1. When is the goal calculation performed? When the opportunity is won? In that case, the lost opportunity is not taken into consideration, right?
  2. We have two sales members assigned to a specific opportunity and we have assigned each a goal. If the opportunity they were assigned is won, does the goal update the target amount and the in-progress amount for both team members?

Could you please answer the above concerns in detail?

Any help is highly appreciated.

Thank you!

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi EBMRay,

    You are using OOB Goal Metric --'Revenue' ,right?

    It has two rollup fields,these contain the calculated fields that are used to derive the actual and in-progress values.

    When defining the in-progress and actual fields, the user not only says how the field will be calculated but also decides on which date the field will apply.

    For example: in-progress opportunities might get counted based on their estimated close date but actual revenue will get counted based on date the opportunity was won.

    pastedimage1655969851094v1.png

    When is the goal calculation performed? 

    The opportunity of being changed to won or lost does not trigger the calculation of the goal.

    The goals are automatically rolled up depending on the rollup frequency set by your administrator. For more information, see Define system settings from the Goals tab.

    The default frequency is 24 hours and can be set to a minimum of 1 hour, 

    pastedimage1655970046855v2.png

    Or you can calculate it manually through clicking 'Recalculate' button in the form:

    pastedimage1655970311984v3.png

  • Community Member Profile Picture
    on at

    Hi EBMRay,

    Has your problem been solved? Or any updates?
    Can you click 'Yes' to close the thread if my answer is helpful?

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