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Dynamics 365 Community / Forums / Customer Service forum / Stop specific sla when...
Customer Service forum

Stop specific sla when having several SLA running

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Posted on by Community Member Microsoft Employee

Context :

I have on the case form 3 custom SLA that run.

 forum.jpg

I would like to know if there is a way to stop a specific SLA ( in this case workaround sla will be paused) and the sla Final Resolution will continue to run.

 

Actually when I pause the SLA , the 3 are paused depending on the status defined on the settings

Categories:
Entitlements / Service Level Agreements (SLA)

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