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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Form submissions not v...
Customer experience | Sales, Customer Insights,...
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Form submissions not visible on Submissions tab

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Posted on by Community Member Microsoft Employee

Form submissions are not visible on the Submissions tab but Insights tab.

What can be the reason for that?

Screenshot-2020_2D00_02_2D00_21-at-20.20.09.png

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Form submissions not visible on Submissions tab

    Hi Ewelina,

    As this section introduced:

    https://docs.microsoft.com/en-us/dynamics365/marketing/failed-submissions#choose-whether-to-keep-all-incoming-submissions-or-just-failures

    In the Submission behavior section, set the Store all form submission option to one of the following:

    • No: To only keep a record pending and failed submissions on the Form submissions tab.
    • Yes: To also keep a record of all successfully processed submission here.

    In addition, do you check these records with user who has admin privileges?(system admin user role)

    Or assign necessary read privileges on Marketing form submission entity and Marketing field submission entity to your current user.

    pastedimage1582524436676v1.png

    Regards,

    Clofly

  • Ai Le Profile Picture
    Ai Le 35 on at
    RE: Form submissions not visible on Submissions tab

    Hi Ewelina Kolacz,

    If you want to store all submission, set to YES. If not, only pending and failed submission will be saved.

    You can find out more info on below website:


    https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms

    docs.microsoft.com/.../failed-submissions

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Form submissions not visible on Submissions tab

    I'm using form.

    But I just had an idea that the tab Submissions won't collect any data until 'Store form submission' is set to YES.

    Screenshot-2020_2D00_02_2D00_22-at-06.07.39.png

    Could anyone confirm?

  • pihcalle Profile Picture
    pihcalle 40 on at
    RE: Form submissions not visible on Submissions tab

    What type of form / function do you use? Form capture? I probably have the same problem, try to retrieve information via an external form, get information about visits but no data is retrieved.

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