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Missing Content?

Posted on by

I have been able to provision my CSI.ai.dynamics.com portal but I only get some data.

5810.2019_2D00_06_2D00_14-11_5F00_12_5F00_32_2D00_Window.png

I do get

  • Emerging Topics - but no counts
  • Topics with links to cases

I don't get (anything else)

  • Summary Statistics
  • Breakdowns
  • Case Tracking
  • Unresolved cases

Tessa had me ensure that all of my cases had a priority, that didn't help.  

Ideas?

Thanks,
Kevin

Categories:
  • Verified answer
    RE: Missing Content?

    Hi all - just wanted to confirm that the fix was rolled out to all regions 7/10, no action was needed and your dashboards should be automatically updated with content now. If you're still hitting the issue please reach out!

    Thanks,

    Tessa

  • Verified answer
    RE: Missing Content?

    Thanks both for reporting the issue! As Kevin said we're aware and are working on a fix which should be available in all regions in the next few weeks. We'll keep this thread updated with the latest status.

    To summarize, customers who have records without priority and/or have values in the priority column outside of the out-of-box options (i.e. [High/1, Normal/2, Low/3]) will see an empty dashboard. The topics list will still be populated correctly but the visuals on the dashboard are empty. No action will be needed once the fix is available, the dashboard will be populated as expected on the next refresh. 

    As a short term workaround customers could use custom data mapping to temporarily map the Priority column to a field in the entity that matches the requirements above.

    If you believe you're hitting a different issue or have any questions please feel free to reply or message me directly.

    Thanks,

    Tessa

  • 2Touch Kevin Profile Picture
    2Touch Kevin on at
    RE: Missing Content?

    I heard from Msft yesterday that they were aware of an issue if you use priority values other than the defaults.  They are working on a fix for that now.  There was also an issue if you had cases without a priority.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Content?

    same Problems.

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