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Customer experience | Sales, Customer Insights,...
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One of the scripts for this record has caused an error

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Posted on by 48

hello guys,

i have a error that happens only to one user and is not specific to his machine ( i tried it with another machine ). the problem is whenever he clicks on new email he gets an error 

"One of the scripts for this record has caused an error"

pastedimage1684330440312v1.png

in the error log i have those details 

Error Details:
Event Name: onload
Function Name: Activities.Email.formOnload
Web Resource Name: Activities/SystemLibraries/Email_main_system_library.js
Solution Name: msdynce_ActivitiesPatch
Publisher Name: MicrosoftCorporation

I tried clear cache and cookies , tried different browser, tried incognito , tried different machine the error remains .

if he closes the error he can continue working normally and send email but it's so annoying

I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Have you make the specific user change different email forms to test? same error?

    pastedimage1684392441936v1.png

    If this is the only user that does this, try raising the security role permissions for this user and see if the error still occurs.

    Also, you can create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

  • barbarbar Profile Picture
    48 on at

    well Sir , you got it right , it is the form . thanks a lot

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