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HELP: Auto responder loop issue

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Posted on by Junny

Hi guys,

our organization is experiencing an issue where our CRM auto responder is (case creation rule sending auto responder from an email) looping with customer's auto responder.

Basically a customer emails (customer@customerdomain.com) to us (help@crm.com) then our auto responder fires saying we have received your email and the case number is X. Then the customer's email sends back from their end saying "we have received your email ..." then the loop continues.

I wanted to know if anyone has come up with a neat solution to fix this? I was thinking about create a plugin to capture this, but there is not concrete way to solve this.

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Case Management

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Adrian Begovich 1,019 Super User 2025 Season 1 on at

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RE: HELP: Auto responder loop issue

Hi Junny,

You can solve this problem by sending your automated response from a different email account. This approach is simple and does not require a Plugin.

Start by setting up your queue mailbox as help@crm.com. You can automatically respond to any emails that hit this queue, but send your response from noreply@crm.com. Then on noreply@crm.com set the incoming emails option to none.