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Dynamics 365 general forum

Assigning task and post from Social Engagement

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When assigning a post to user, where can the user find his assigned posts?

  • Ian Nicholls Profile Picture
    Ian Nicholls 4,157 on at
    RE: Assigning task and post from Social Engagement

    Microsoft resolved the ticket, if you leave your language to Default alerting doesn't work! You have to specify your language, in my case English and then they came through ok.

  • Suggested answer
    RE: Assigning task and post from Social Engagement

    In the social center, create a stream using the assignee filter.  Once this is created, all posts assigned to the user will show up here

  • RE: Assigning task and post from Social Engagement

    Hi Ian, Is this referring to all Alerts or an Alert with Assignee filter?

    (see my other answer on that topic).

  • RE: Assigning task and post from Social Engagement

    Hi Niklas, your observation is correct. As alerts are triggered by the acquisition pipeline, user action are not taken into account. this is the reason that assigned to is not respected for the notification workflow. documentation will be updated accordingly and the feature enabled with upcoming releases.

  • Ian Nicholls Profile Picture
    Ian Nicholls 4,157 on at
    RE: Assigning task and post from Social Engagement

    Hi,

    I've raised a ticket with Microsoft as our alerting functionality has stopped working since the December upgrade. Can you get any alerting to work at all?

  • RE: Assigning task and post from Social Engagement

    Hi Stefan,

    I have been trying to set up email alerts for when a post is assigned to a specific user but am unable to get it to work.

    What I have done is created an alert with a filter for the assignee being myself, but I never receive any emails, is this not possible to set up in  the system? It seems like an obvious funcionality...

    Best Regards,

    Niklas

  • RE: Assigning task and post from Social Engagement

    Hi Toan N. Fjeldaas. As assigned to is supported by filtering these can be surfaced as the following depending on the scenario: Either configure a stream in Social Center with no additional filter besides assigned to [user], or by filtering in Analytics one the same dimension and value.

  • Suggested answer
    Ian Nicholls Profile Picture
    Ian Nicholls 4,157 on at
    RE: Assigning task and post from Social Engagement

    The user will need to create their own stream in social center with the assignee filter set to their username and then not share this stream with anyone. Would be nice if you could set a stream with a filter on the assignee as 'current user' but this isn't available yet.

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