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How to Stop earlier Version of a Customer Insights Journey

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We have a journey that was set to live and then had to be amended creating version 2 of the journey. We have now tried to stop the journey, this has worked fine for version two of the journey but the contacts being processed through the version 1 of the journey remain in it with a status of 'completing', we need to stop both journey versions but are unable to make any changes in status/activity to the first version, does anyone have any guidance on how to completely stop all journey versions?

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ElineB 272 on at

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How to Stop earlier Version of a Customer Insights Journey

Hi,

Had the same issue once before. Only way is to raise a request at MS support. It is a bug. You should be able to stop the earlier versions as Dengliang Li showed.
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Dengliang Li Microsoft Employee on at

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How to Stop earlier Version of a Customer Insights Journey

Hi,

I am using Customer Insights-Journeys trial version.
Current version 1.1.35296.79

I did not reproduce your issue in my testing.

Whether it's a segment-based journey or a trigger-based journey, I can stop early and newer versions of the journey.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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