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Dynamics 365 CRM not working on Chrome since update?

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Posted on by Community Member Microsoft Employee

Hi, First time posting on one of these and I will be the first to admit i am not as experienced with our CRM as some of the users on here, So any help would be massively appreciated.

Since my company did the Dynamics update 2 days ago we are now not able to access it via Chrome browser. I can log into dynamics and search for things, i can access account lists and contacts and everything else, it is just when i actually try and go into any record it will not let me, it just comes up with the loading screen which says "loading business logic" and thats it, nothing happens.

We have been told from our IT guys that it is because Chrome is no longer supported and we have to use microsoft Edge browser which i would rather not, also not helpful on my Mac at home because i use chrome on that and dont want to download edge.

Any help would be massively appreciated. Thankyou in advance!

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RaviKashyap 55,410 on at

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RE: Dynamics 365 CRM not working on Chrome since update?

Hi jdmel,

Glad it worked.

Please mark the suggest as helpful/ verified and close the thread. This may help someone else as well :)
Community Member Microsoft Employee on at

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RE: Dynamics 365 CRM not working on Chrome since update?

Thank you so much! It worked!
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RaviKashyap 55,410 on at

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RE: Dynamics 365 CRM not working on Chrome since update?

Hi jdmel,

Its a browser cache issue with Chrome. I faced this yesterday and one of my collegue experienced the same issue today. Just try another browser inprivate/ incognito mode or clear cache.

Hope this helps.