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Cannot create a record in Audit trail (TransactionLog). The record already exists

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Posted on by M.Hammam 29
Hi all,
 
        After using data migration toolkit to move the data from D365FO On-Premises to D365FO cloud and starting UAT with a very good results for 2 days, we started to face the error Cannot create a record in Audit trail (TransactionLog). The record already exists
 
We searched for this error and found customization solution as in â€œCan not create a record in Audit trail (transactionLog). Dynamics Ax 2012 R3
 
Any idea for a reason and a solution without customization?
 
Thanks in advance
 
 
Categories:
Financial Management
Other
Administration and Setup
  • M.Hammam Profile Picture
    M.Hammam 29 on at
    Cannot create a record in Audit trail (TransactionLog). The record already exists
    Hi  Andre/Jody,
     
              Thanks a lot for your advise,
     
    I submitted a SR with Microsoft and their initial checking pointed to the limited performance of UAT environment and they promised to do a further investigation.

    By the way Jody, I did not follow the mentioned blog https://community.dynamics.com/blogs/post/?postid=113821c4-f8aa-4cf0-9692-429f6dea7997 as it involves customization and I look for a solution without customization.
     
    Best regards,
     
    M.Hammam
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Cannot create a record in Audit trail (TransactionLog). The record already exists
    Hi, may I know if you have encountered any issues following the mentioned blog. It is recommended that you submit an SR to Microsoft for further solutions without customization.
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,451 Super User 2024 Season 2 on at
    Cannot create a record in Audit trail (TransactionLog). The record already exists
    Hi M. Hammam,
     
    Thanks for your question. There are two system fields that are filled with internal kernel logic or SQL sequences. These fields are the RecId and createdTransactionID. In case you don't have customizations, I suspect that a wrong value for one of these fields is taken, causing a duplicate. Then the error can occur. I would suggest creating a support ticket for Microsoft Support to get some help where they can check the background if it was due to e.g. the data migration from on-premises to the cloud.

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