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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Adding functional location to Contacts

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I have a requirement to add Functional Locations to Contacts.

I have created the N:N relationship and it is working just fine.

However, I'd like to be able to implement the tree-view control for "Assets and Locations" (like on the OOB Account form), but I can't get it to work.

the "TreeView Control" is only available for single line of text fields, and the Account form's TreeView Control's single value is set to "name" which is the primary field for the Account table.  So, on my contact form I selected the lastname field which is also the primary field for the contact table.

When I publish, all I get is the following message where the treeview should be:  "The assets and locations will appear when record is synced to the server"

FL-error-on-contact-form.png

Has anybody tried to get Assets and Location working on for a custom relationship to Functional Location table?  Or is this just not possible?

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi CecileK,

    I have tested this on my side and get the message with you. It seems that this can't be custom. You would better raise a ticket. 

    pastedimage1652404318779v1.png

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