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LinkedIn connector not delivering the correct data

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Posted on by 110

We believe we have configured our LinkedIn connector properly. However, the data is missing the last name. How can we resolve this issue?

  • VSalyer24 Profile Picture
    VSalyer24 110 on at
    RE: LinkedIn connector not delivering the correct data

    After reaching out to MSFT support it was determined that a process was running after the lead was created and updating the lead name. When the process was deactivated the last  name field fromthe connector was properly populated.

  • Suggested answer
    sbtron Profile Picture
    sbtron on at
    RE: LinkedIn connector not delivering the correct data

    Hi Vsalyer24

    Let us know if you are still having this issue after trying out the steps Clofly suggested

    Thanks

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: LinkedIn connector not delivering the correct data

    Hi VSalyer24,

    It seems that there is issue to background data processing.

    Try connecting to a different LinkedIn account or creating a new lead gen form to test whether the issue still exists, if it still doesn't work, open a support ticket for assistance.

  • VSalyer24 Profile Picture
    VSalyer24 110 on at
    RE: LinkedIn connector not delivering the correct data

    We have followed all of the steps in the article for configuration but we are still unable to get the "Last Name" to migrate into the CRM.

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: LinkedIn connector not delivering the correct data

    Hi VSalyer24,

    Do you refer to LinkedIn Lead Gen? If so, have you mapped lead fields properly when configuring lead matching strategy?

    https://docs.microsoft.com/en-us/dynamics365/marketing/linkedin-configuration#configure-a-strategy-to-match-incoming-linkedin-leads-to-existing-leads

    It would be helpful to reproduce your issue if you could share some necessary steps with screenshots.

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