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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Connect With Avaya usi...
Service | Customer Service, Contact Center, Fie...
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Connect With Avaya using channel integration framework

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Posted on by suva2381 57

Hi Team

I have a requirement to connect Avaya Telephony systems with Customer Service.

Can anyone provide me with some guide.Planning to use Channel integration framework, no third party solution.

  • KK-365 Profile Picture
    KK-365 1,010 on at

    Here you can get step by step guide here.

    https://documentation.avaya.com/es-XL/bundle/AdministeringCRM/page/CCaaS_Workspaces_for_CRM_integration_with_Dynamics_365_overview.html

    Do not change the language to english, else the page wont load.

    Please mark this answer verified if this help.

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