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Customer experience | Sales, Customer Insights,...
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Email "From" object field not showing up in queue item view using UCI application

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I am trying to create a view for users to see who the email was sent from when it is in the queue before the email is opened. When i add the column related to that field, it shows in the web application, but not the UCI application ( which is the application i built specifically for that team). 

Does anyone know how  do i get this information to display ? or why its not being displayed in the view of the Unified Interface application ? 

see images below. 

dmu-query-1.PNG

pastedimage1579274346206v1.png

  • Suggested answer
    AJ-22040756-0 Profile Picture
    on at
    RE: Email "From" object field not showing up in queue item view using UCI application

    Hi Partner

    Currently this is Feature Gap in UCI wherein Party list type field (From, To, CC)  from related entity does not return value in UCI, This is supposed to be fixed in the coming releases of CRM. For more details on this you can contact Microsoft by creating a support request.

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