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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / QR code bug when using...
Customer experience | Sales, Customer Insights,...
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QR code bug when using "From other source" dynamic query

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Posted on by Nickvdh 17
Good day
 
Hoping someone can assist with this bug or have also seen this.
 
When creating a QR code link in a Real-time Marketing email and using data from another source, we lose the details after saving and refreshing the record.
In our case, we are selecting a Trigger (OOTB trigger - Marketing Event registration created) as the Other source.
Then select trigger and Marketing Event Registration and save the record.
As soon as you refresh the screen/browser, all of the steps are removed.
We have tried using a Test send before refreshing and the correct Event registration is linked to the QR code.
 
Thanks
 
 
 
I have the same question (0)
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I encountered the same problem as you during my testing.
    However, it can be Ready to Send and can be used normally for the journey.
     
    Can you just make the email Ready to Send and use it for the journey?
    If so, this problem does not affect use.
     
    Best Regards,
    Dengliang Li
     
  • Nickvdh Profile Picture
    Nickvdh 17 on at
    Hi Dengliang Li

    Unfortunately that does not resolve my issue.
    I am able to make it "Ready to Send" and test the mail, and it works.
    However, if I go back to that mail and edit it, once again, it loses all track of the dynamic query.

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