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How can I notify users of the live chat widget that no agents are currently available?

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Posted on by Elowy GrootCRM

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Hi Dynamics pro's,

Our website features the Dynamics live chat widget (without a bot) for contacting our company.

We have noticed that customers who try to contact us when no agents are online do not receive a notification about this and simply remain in the queue. Waiting and waiting...

How can I set a 'no agents online' message?

Thanks a lot,

Elowy.

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Customer Service

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Muhammad.Affan 3,775 on at

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How can I notify users of the live chat widget that no agents are currently available?

Hi Elowy,

Maybe you can play with agents presence statuses (e.g., Available, Busy, Away) and create a power automate flow that sends a notification to the live chat.

Just a suggestion!

Thanks

Affan
Elowy GrootCRM 476 on at

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How can I notify users of the live chat widget that no agents are currently available?

Hi Affan,

Thanks for pointing me to that great video.

However, I’m encountering a scenario where no agent is online during opening hours. Do you have any suggestions for handling this situation?

Thanks,
Elowy
Suggested answer

Muhammad.Affan 3,775 on at

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How can I notify users of the live chat widget that no agents are currently available?

Hi Elowy,

Refer to this video, it provides solution to your requirement:

https://www.youtube.com/watch?v=1s4dnxU_bFI

Thanks

Affan

If my suggested answer has helped, please mark it as verified.