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When emailing from CRM with an attachment, the record of the email is stored but when I go into that record at a later date, there is nothing in the attachments area. Is it possibly a settings issue or this is the way it should be? If that's normal behavior, please advise the article I can refer to, thanks.
Thank you Armine for information and also for verifying the answer.
Happy CRMing
Hi Armine,
It is possible that there is a bulk deletion job which deletes all the emails after some x no. of days. Generally System Administrators or configurators create Bulk deletion jobs to delete old attachments to save CRM storage as it is expensive.
You can check if there is any such job:
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