Installing Dynamics Marketing

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Posted on by Medtexter

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So I noticed in my Dynamics 365 I have a marketing tab, with menus and stuff like customer journeys, marketing pages, url, emails, etc. But when I go into the Dynamics Administration center, it says that marketing modules are not installed. If I go to install them, they fail. Is there a certain order that you have to install them in?

How do I fix this?

Thanks!

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Marketing

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cloflyMao 25,210 on at

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Hi Mariette,

This thread is too old and has been close for long time.

I suggest you could open a new thread with your question. Thanks.

Regards,

Clofly

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Jetj25 534 on at

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Here the same problem:

error message This application is not compatible with the tenant of your selected Dynamics 365 organization.

The customer sandbox instance is fully opertational with D365 Sales installed.

E-mail address of megan is not working any more

Customer has created a ticket hope the support knows af this issue.

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Community Member on at

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Hi edward,

It's the same situation for my company, is your problem still exist? because i would like to know how to fix it,

i have tried re-installation but it's now block and no possibility to follow installation.

Have you tryed to re-install?

thanks

Benoit

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Edward Davison 5 on at

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Hi Megan,

We are running a production instance Version 1710 (9.1.0.2037); 60 users with Dynamics 365 Customer Engagement Plan.

We are encountering 'System Deployment Failed' after triggering first run experience of D365 for Marketing. The process runs to 75% complete then fails. I can see that our marketing attach entitlement is available. We also have an portal available.

I have emailed your meg@med03.onmicrosoft.com address with a request for forced sync.

Thanks,

Edward.

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megcda 2,192 on at

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Hi Tres,

There is a bug that if you are trying to use the 10+ C+E license Marketing plan, we need to do a forced sync on your tenant to make the license available. Could you please email me the URL of your Dynamics 365 organization to meg@med03.onmicrosoft.com with "[COMMUNITY FORUM] Customer Requires Forced Sync" in the subject line and I will get a ticket opened to do the sync. Normally we would just ask you to open a ticket with support who would resolve this issue, but I am able to take care of this at this time.

Thanks,

Megan

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Tres 10 on at

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Megan,

I see you have helped a few other people with a similar issue to ours. When we attempt to install Marketing for Dynamics we receive the following message -- "Your selected Dynamics 365 organization entitlement doesn't match your tenant. Paid tenants require a paid organization, and preview tenants require a preview organization."

At one point we had a trial version of Marketing for Dynamics. It installed but was a separate instance from our production instance. All the data was separate. SO, we deleted that instance and now would like to start over to get all the data in one place. In other words, we would like to have our core Dynamics functionality (Sales, Project Service, etc.) and our Marketing functionality share a common database so there is not need to manually move data between the tools.

We are currently using a production version of the Customer Engagement Plan. Please advise.

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Cory Johnson - Trib... on at

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I managed to get Dynamics for Marketing installed. The path is NOT intuitive, but it works.

1. Go to https://trials.dynamics.com/ and setup a new instance of Dynamics 365 Customer Engagement.

Once base CRM is installed...

2. Go back to https://trials.dynamics.com/ click the Dynamics 365 for Marketing icon

3. Enter the Work Email that was generated in Step 1 above.

4. Jump down to Steps 1 & 2 of the Setup Guide: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/trial-signup

The install will take a couple hours. It will seem to hang at various points. Let it go. DO NOT leave the page though. I left it open in the background and just watched the progress bar chug along.

The install may return an error stating: An error occured and we couldn't complete your request. Please try again later or contact Microsoft Support for assistance.

If that happens, refresh the page and see if it kicks off again. This happened once, but not on the second environment I stood up.

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VenkataSambasivaRao K 905 on at

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Did you get the solution for this.

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Medtexter 308 on at

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We just blew the instance away, and created a new one. medtexter is the tenant name now. But we still have all the marketing options showing up.

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megcda 2,192 on at

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Mohsen,

Could you please send me the URL of the instance that you have tried to install Marketing on?

Thanks,

Megan

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