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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / RTM SMS - Telesign Int...
Customer experience | Sales, Customer Insights,...
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RTM SMS - Telesign Integration

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Posted on by Chime 135
Hi all,
 
Using a Trigger on Appt creation, 
 
I have an appointment booking. 3 slots on the same day with different times.
 
RTM SMS (Telesign Integration) sends out 3 SMS, all with the first appointment slot.
 
Please can anyone tell me how to configure to get all 3 different appointment slot SMS. I have tried using segments, same issue. 
 
Thanks, 
 
M
  • Chime Profile Picture
    Chime 135 on at
    RTM SMS - Telesign Integration
    Hi Leah, 
     
    Thanks for replying. 
     
    Let me explain a bit more. 
     
    A contact books 3 appoint records. With 3 different time slots. 
     
     
    I receive 3 SMS messages. All with the 09:00 time. Like i mentioned, i have tried using segments but it did not work. Same issue. 
     
    Thanks, 
    M
  • Chime Profile Picture
    Chime 135 on at
    RTM SMS - Telesign Integration
    Hi Leah, 
     
    Thanks for replying. 
     
    Let me explain a bit more. 
     
    A contact books 3 appoint records. With 3 different time slots. 
     
     
    I receive 3 SMS messages. All with the 09:00 time. Like i mentioned, i have tried using segments but it did not work. Same issue. 
     
    Thanks, 
    M
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RTM SMS - Telesign Integration
    Hi，
    ...I have an appointment booking. 3 slots on the same day with different times....
    Can you explain this in detail?
    Does it mean one appointment record but with three time periods? Or are there 3 appointment records?
    If so, could you attach a screenshot .

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