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Unified Service Desk: How do to configure behavior after a tab within a session is closed (save and closed)

Posted on by 65

As shown in the image attached, when closing the Task tab (clicking the x, or Save and Close), USD displays the Search Contact tab. How can I have the Contact tab be displayed after closing the task tab? This seems like a window navigation rule, but not really sure if this is achievable via window nav rule. 

USD-Contact-Tab.png

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  • srinivascrm Profile Picture
    srinivascrm 30 on at
    RE: Unified Service Desk: How do to configure behavior after a tab within a session is closed (save and closed)

    Create an action of type close. And associate this action with the search hosted control. As soon as you are done with the search it will automatically close and will only display the search result.

  • Suggested answer
    Kaustubh Hegde Profile Picture
    Kaustubh Hegde 330 on at
    RE: Unified Service Desk: How do to configure behavior after a tab within a session is closed (save and closed)

    Hi,

    Hope I am not too late in answering your question. For all the Hosted Controls there is a Event called "Closing" that triggers when u close the tab. This event will not be available on your hosted control, but you will have to create one with the same name. On this event, you can write any action that you need.

    To focus a tab you can create the action below

    pastedimage1563858354356v1.png

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