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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Users assigned to Azur...
Customer experience | Sales, Customer Insights,...
Answered

Users assigned to Azure AD security group as members are not appearing in CE

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Posted on by Alexio Pfumai 346
Hi ALL,
I have assigned users to the UAT Azure AD security group but  most of these users are not syncing into the UAT environment. Its been more than 6 hours since I assigned 500 users but they are not yet all synced to UAT.
Please assist.
 
Kind regards,
Alexio Pfumai
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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner，
    Please refer to my answer in a previous similar post：Dynamics Community Forum Thread Details
     

    In a tenant if a user has the appropriate licenses assigned, to access environments, the users sync into all the environments automatically.

    If users were added to security groups, the security role should be associated with the environment.

    1.Have you assigned sales license to the specific user?

    • If a security group is associated with an environment, only users with Dataverse licenses or per app plan that are members of the environment security group will be created as users in the environment.

    pastedimage1678345271829v3.png

    2.Check the security role is nested security group?

    pastedimage1678343213360v1.png

    3.Have you can see the specific user in PPAC?

    pastedimage1678345567277v4.png

    If not, you can use the following procedure to add users manually in PPAC:

    pastedimage1678344516352v2.png

    Moreover,you can use Force Sync user action of Power Platform Management Connector.

    https://nishantrana.me/2021/12/13/using-force-sync-user-to-sync-powerapp-crm-users-power-platform-dynamics-365/ 

    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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