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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Security Policy Permis...
Microsoft Dynamics AX (Archived)

Security Policy Permission denied

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Posted on by Community Member

Hello All,

We're currently running AX 2012 R3 and have been experiencing an issue with creating case cetegories. it's located under OA/ Setup / Cases / Case categories.

When we try creating new, we get this error:

"Cannot create a record in Case Category (CaseCategoryHierachyDetail). Security policy permission denied."

We added the proper role "Collections Manager", clear the cache, restarted the client session, but still get the error. Any ideas to help get this resolved?

thank you,

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I have the same question (0)
  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 1 on at

    do you have any customized security policies enabled?

    if you are not technical guy, you can get the answer for this question form your IT personnel or from your Implementation partner.

  • Verified answer
    Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 1 on at

    allow me to add one more point here, which seems doubtful.

    in standard system, there  is security policy for Case Category Types.

    any user having role of "Information Technology Manager" can give or revoke access to certain user roles for Case Categories.

    I suspect normal users have not been assigned any privilege to use case categories

    have a look at next TechNet article to know how you can setup this security

    technet.microsoft.com/.../jj677372.aspx

  • Community Member Profile Picture
    Community Member on at

    Hi Sohaib,

    No we don't have any customized security policies. However, I noticed in AOT/ Security/ Policies /CaseCategoryTypeRestrict

    This policiy is enabled for "All Operations". I don't want to disable it as I'm not sure what else it affects.

    thanks,

  • Community Member Profile Picture
    Community Member on at

    Thanks a bunch Sohaib.

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 1 on at

    welcome!

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