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Dynamics 365 general forum

Managing Queue members

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Hi

Is there a way to manage a Team, or other group of Members in a Queue?

Our Users need access to a number of Queues, and at the moment, it seems that I need to add each new User on, one at a time, as a Member to each Queue. Although I can add a Team on as a Member as well, the Queue's Members list will still then display as individual Users and not as the Team. There doesn't seem to be a way to do it the opposite way and add the Queue to the User, either. 

Could some sort of Workflow automatically add Queues to a User?

This seems to be a new "feature" in 365, and doesn't appear to be consistent with anything else in 365 - that is, anywhere else in the system you can add a Team to a list, and manage that Team, not still have to go and update each User within a Team. 

adding-users-to-Queues.JPG

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