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Dynamics 365 Community / Forums / Customer Service forum / Unified Service Desk
Customer Service forum

Unified Service Desk

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Posted on by Community Member

How can one integrate a website/ Application to load and work into USD?

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Unified Service Desk
  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Unified Service Desk

    Thank You for all your help.

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Unified Service Desk

    Hi Tivani,

    I recommend referring to the following link about the USD extension.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/extend-unified-service-desk

    Hope it helps.

    Best Regards
    Leo

  • Suggested answer
    Alvaro Pino Profile Picture
    Alvaro Pino 45 on at
    RE: Unified Service Desk

    Hi Tivani,

    USD configuration can be a complex matter. I recommend you to complete the breakthroughs at:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/unified-service-desk-configuration-walkthroughs

    Second one looks what you are looking for:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/walkthrough-2-display-an-external-webpage-in-your-agent-application

    Also visit https://neilparkhurst.com/2016/06/20/usd-the-book/

    Best blog on USD in my opinion. I hope it helps

    Regards,

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