the menu item with name salestablelistpage could not be opened

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Posted on by REEBAS

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Dears,

Really I need your help in below issue that happened after I clear all personalization in specific menu item (Salestablelistpage) for specific user

and in personalization page standard view is missing for the mentioned menu item.

I think this issue because there is no standard view for the mentioned menu item for this user,

trying to copy standard view or import it but I coud not cause of error saying that:

Platform locked personalization's are not valid in this scenario.

Thanks in Advance

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REEBAS 132 on at

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RE: the menu item with name salestablelistpage could not be opened

Thank you , understood.

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Martin Dráb 235,968 Most Valuable Professional on at

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RE: the menu item with name salestablelistpage could not be opened

Yes, I know. The reason I spent my time explaining it is because you explicitly said that you wanted to know more about "object reference is not set to an instance of object".

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REEBAS 132 on at

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RE: the menu item with name salestablelistpage could not be opened

Thank you for helpful explanation,

But unfortunately I am not a system developer.

I tried something else and it works for me.

Before this error arise I cleared some personalizations for this menu item which is sales orders page and accidentally for sales order page , and standard view disappeared as well and then tried to copy personal views from other users but it didn't work,

Finally what I did that solve the problem:

Add view to user

Clear all views and refresh, the standard views appeared for both menu items then the problem solved.

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GirishS 27,825 Moderator on at

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RE: the menu item with name salestablelistpage could not be opened

Hi Roaa,

Error is throwing from standard class named "FormRunConfigurationSerializer" - isValid(Method name) - This method is called from the another standard class "FormRunConfigurationSerializers" - "SaveToUser".

There is a table named "FormRunConfiguration" - In this table there is a field named Scope which is a enum field - So they are validating this field in the above class - Try to debug these classes to get some idea about the issue.

Also error which shows "PlatformLocked" is one of the enum elements of the Scope field.

Also try clearing the usage data for the particular user and check.

Thanks,

Girish S.

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Martin Dráb 235,968 Most Valuable Professional on at

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RE: the menu item with name salestablelistpage could not be opened

There is no universal solution. "Could not open menu item" simply means that an error was thrown when trying to open the form. It may be any code throwing any error.

And "object reference is not set to an instance of object" means that some code was trying to access an object that hasn't been constructed at all.

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REEBAS 132 on at

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RE: the menu item with name salestablelistpage could not be opened

what I should check in order to solve this problem ? I found threads talking about same issue (could not open menu item xxx) but the reasons were different.

But (object refernce is not set to an instance of object) I want to know more about it please.

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REEBAS 132 on at

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RE: the menu item with name salestablelistpage could not be opened

Exactly from the user options --> personalization--> filter with technical name field salestablelistpage

Yes , same version.

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André Arnaud de Cal... 297,688 Super User 2025 Season 2 on at

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RE: the menu item with name salestablelistpage could not be opened

Hi Roaa,

So, this was performed with help of the standard options via the user interface. Are the test and production environment on the same application version?

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REEBAS 132 on at

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RE: the menu item with name salestablelistpage could not be opened

Hello André ,

From user options then personalization, using filter of page name then clear views.

I did the same in test environment, but menu item open normally for a user and standard view appears directly in user views (personalization section) automatically after clear it.

I tried to copy standard view from another user to this one, after that this error appears.

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André Arnaud de Cal... 297,688 Super User 2025 Season 2 on at

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RE: the menu item with name salestablelistpage could not be opened

Hi Roaa,

Can you tell how you deleted the personalizations? How did you remove the standard view?

What exactly have you done to get the errors you shared in your last reply?

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