Microsoft Dynamics AX (Archived)

AX32.exe crash

(0) Share

Report

Posted on by @rp@n

Dear All,

When i ran ax32.exe it's showing below message

Please let me know how to resolve this issue.

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (1)

Sort by

Martin Dráb 239,857 Most Valuable Professional on at

Like
a
(0)

Report
Copy link

Link copied!

First of all, look into event logs. Then give us more information about what you're doing (you tagged the question with "Install and Upgrade", so maybe you're in a middle of an upgrade or who knows), whether it happens every time and so on.

Was this reply helpful? Yes No
Asim Saeed 575 on at

Like
a
(0)

Report
Copy link

Link copied!

There are many reasons for this, share more details as per Martin

Was this reply helpful? Yes No
@rp@n 56 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Martin,

Sorry,I wrongly select tag Install and Upgrade.

It's happened in my client machine when i am going to open AX application.

Thanks!

Arpan Sen

Was this reply helpful? Yes No
Suggested answer

Vilmos Kintera 46,149 on at

Like
a
(0)

Report
Copy link

Link copied!
Collect a crash dump, then use the crash dump analysis tool available on the LifeCycle Services portal.

blogs.msdn.microsoft.com/.../crash-and-hang-analysis-on-lcs

According to a comment it is also capable to check client-side dumps.

Ways to collect dumps:

blogs.msdn.microsoft.com/.../what-to-do-if-you-have-a-crash

Other than that there are some things to check:

make sure your AX client and server executable files are on the same AX kernel version, by checking it in the properties of the executable file

clean up Application User Cache (*.auc) files in the user folder where you run the client (administrative command prompt > cd C:\Users then > del *.auc /s)

make sure you have error-free CIL generated

sometimes throwing out the usage data for your user account can also address such issues

Was this reply helpful? Yes No
@rp@n 56 on at

Like
a
(0)

Report
Copy link

Link copied!

Thanks Vilmos

Was this reply helpful? Yes No
Verified answer

Martin Dráb 239,857 Most Valuable Professional on at

Like
a
(0)

Report
Copy link

Link copied!

A crash dump is a logical next step, but looking into the event log and reviewing when it happened should be the first step, in my opinion.

Was this reply helpful? Yes No
Vilmos Kintera 46,149 on at

Like
a
(0)

Report
Copy link

Link copied!

No problem, please make sure you mark all correct and relevant answers as verified, cheers!

Was this reply helpful? Yes No