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Form Capture Problems

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Posted on by NeilSmith

We have an external form (Typo3) which works fine on its own.

We want to use the form in our CRM and decided to use form capture. The java code snippet has been added to the form, the relevant fields mapped to the CRM fields and the form in dynamics is live. The data capture works but the java code prevents the thank you page for the form from appearing. Pressing the send button on the form sends the data to dynamics but we remain on the same page.

If we remove the dynamics code, the form works as expected.

Any ideas?

Thanks

Neil Smith

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Georgios Balafoutis on at

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RE: Form Capture Problems

Hi Neil,

Closing this thread as you now have an open ticket. If your issue is not solved, let me know to escalate further. Thanks.
NeilSmith 35 on at

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RE: Form Capture Problems

As far as I can see there seems to be no help at all with these types of problems. I now have a support ticket with microsoft and while they are trying their best I am no nearer to solving the problem.
NeilSmith 35 on at

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RE: Form Capture Problems

<script src=mktdplp102cdn.azureedge.net/.../form-loader.js

<div class="d365-mkt-config" style="display:none"

data-website-id="uBZHu-NROFx2HjhkUyMQaKJp8f_YhrDYQxJs7OcER-4"

data-hostname="55ecfd2b111d4c26922161d3f1dfaaaa.svc.dynamics.com">

</div>
Nya 29,060 on at

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RE: Form Capture Problems

Hi Neil Smith,

Would you please share part of your code snippet?