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Send button is not working on first click

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Posted on by Community Member Microsoft Employee

Hello Experts,

I have a email form in my CRM and i am trying to send and email, then if i click on send button for the first time the form is getting saved even if the form is in saved mode and in the send click on send button the email is getting triggered and getting sent.

Please find the attachment for better understanding.

Send-Error.png

I have checked the save form setting in system settings ,it is enabled(saves the form in every 30sec).

I am not able to find where is the error.

Please help me out.

Thanks and regards,

Jakkani Bharath

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Send button is not working on first click

    If you are facing this problem in Edge then check in Chrome. Look at the browser console to see if any errors been logged.  Just to rule out any odds, check in another machine.

  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Send button is not working on first click

    Hi Jakkani,

    Do you mean that when you send an email, you need to click the Send button twice?

    Do you have any workflow or other customizations on the Email entity?

    Do other users of the team have this problem?

    I recommend that you clear your browser cache and cookies, or try another latest browser to see if it works.

    If you click Save button and then click Send button, can you successfully send it with one click?

    Hope this helps.

    Best Regards,

    Lu Hao

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Send button in email entity is not working on first click.

    Hello Experts,

    I have a email form in my CRM and I am trying to send and email, then if I click on send button for the first time, the form is getting saved even if the form is in saved mode and in the second click on send button the email functionality is getting triggered and email is being sent.

    Please find the attachment for better understanding.

    Send-Error.png

    I have checked the save form setting in system settings ,it is enabled(saves the form in every 30sec).

    I am not able to find the error.

    Please help me out.

    Thanks and regards,

    Jakkani Bharath

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