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Customer experience | Sales, Customer Insights,...
Answered

Branching rule not working on net promoter score question

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Posted on by 5

I have a branching rule if the answer of net promoter score question below 7 then pop up another question.

it's work if the answer between 1 to 6 like this

mito-customer-voice-eror.PNG

but, not working when the answer is 0

mito-customer-voice-eror2.PNG

What should I do to make it works when the answer is 0?

I have the same question (0)
  • Verified answer
    Rik Roy Profile Picture
    Microsoft Employee on at

    Hi Unggul,

    I tried to replicate your scenario and could get the desired result even if the response is 0. Can you please drop a note to CustomerVoice@microsoft.com with the survey URL and we will look into the same.

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