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Dynamics 365 general forum

CRM Offline

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Dears, how are you?

I need a help to configure the CRM Dynamics 365 to use offline. 

I followed the steps of the link https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/configure-mobile-offline-synchronization-dynamics-365-phones-tablets but did not find the option 5 (five), on step 1 (one). 

Enable an entity for mobile offline

Can someone help?

Best regard,

Sidnei

  • Suggested answer
    Ben Thompson Profile Picture
    6,350 on at
    RE: CRM Offline

    Sadly, the offline capability for version 9 is still a work in progress and is not generally available see the notes at the top of docs.microsoft.com/.../configure-mobile-offline-synchronization-dynamics-365-phones-tablets . I'm not sure when it will be available but if you have a premier support contract you can be placed in the preview program - otherwise you will have to wait until its generally available...

  • Community Member Profile Picture
    on at
    RE: CRM Offline

    Hi,

    See my configurations. I do not found Mobile Offline options.

    TelaConfigura_E700E300_oCRM.PNG

    My language is PT-BR (Brazil).

    Atte

    Sidnei

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: CRM Offline

    Hi,

    Mi instance is Production. See print bellow.

    printCRM.PNG

    My language is PT-BR (Brazil).

    Atte,

  • Community Member Profile Picture
    on at
    RE: CRM Offline

    Hi,

    Mobile offline synchronization isn’t available for Trial, Preview or sandbox Dynamics 365 organizations.

    Please kindly check whether your organization is a Trail version, Preview or sandbox.

    BR,

    Judy

  • Alex Fun Wei Jie Profile Picture
    33,626 on at
    RE: CRM Offline

    Hi

    can you share the photo of your setting?

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