web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

I want to move content.

(0) ShareShare
ReportReport
Posted on by 10

I need to move the content.


The current situation is different between the account in the organization and the trial account that produced the content,

and I would like to move the content from the account that has expired for 3 months to the account that purchased the license.

There is a content folder that has been exported, and the search in the migration tool does not detect a trial account.

The trial account expires on 12/2.


Can I restore the content?

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi JWKim,

    Environments are always recoverable within 7 days of deletion. 

    https://learn.microsoft.com/en-us/power-platform/admin/recover-environment 

    System and manual backups for certain production-type environments are retained up to 28 days.

    Backups of production environments with a database and Dynamics 365 applications deployed are retained for up to 28 days. In contrast, backups of production environments that don't have Dynamics 365 applications deployed in them will be retained for 7 days.

    All other environment type backups are retained up to 7 days only. 

    Since orgs are soft-deleted for three days before the SQL DB is dropped, the total recoverability window may be as long as 10 days.

    Publicly we will document and express this as either 7 days or 28 days recoverability window since the soft deletion window is an internal implementation detail subject to change.

    You mentioned that the trial account expires on 2 December and 18 days have passed, so...

    Maybe you can open one ticket for Microsoft Support Team to ask them to check your backend data to see if it can be recovered (but there is little hope).

    Get Help + Support - Dynamics | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#3
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans