Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 general forum

Acrotray won't close out after users logged off their session

Posted on by 20

Hi eveyrone,

My users are connecting to Dynamics via Terminal Session, and when they logoff, the Acrotray won't close out.  This leave their session as disconnected.  We want the users to be able to log-off completely. 

Does anyone run into this problem, please help.  Thanks in advance,

Andy

  • Griffon John Profile Picture
    Griffon John 5 on at
    RE: Acrotray won't close out after users logged off their session

    Acrotray won't close out after users logged off their session from click here

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Acrotray won't close out after users logged off their session

    This actrotry application is provided by Adobe and appears to be used as part of the print to pdf functionaility they provide. I would suggest the following

    1. If you are not using the print to pdf functionailty I suggest you remove it

    2. If you are using it my research shows Adobe has made improvements to how this works in later versions. Check you are using the latest version or

    3. There are a number of 3rd party applications that support the same functionailty of printing to pdf that are tested and known to work well on Terminal Server. Examples include the following

    Win2PDF:
    http://www.win2pdf.com

    PDF995:
    http://www.pdf995.com/

     hope this helps

     Craig 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans