web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Reports cannot be show...
Customer Service forum

Reports cannot be shown in Customer Service Hub?

(0) ShareShare
ReportReport
Posted on by Zhenyu Wang

Hi,

I have included the report in App Designer.

I tried to add a Report list in a Dashboard. It works in traditional CRM.

Then open that Dashboard in Customer Service Hub. Error message "Components added to dashboard are not supported to be shown in this client".

I tried to add a sub area in Sitemap Designer of Customer Service Hub.

Save, publish and refresh, no extra sub area shows in Sitemap of Hub.

Does Customer Service Hub not support Reports?

Regards,

Zhenyu

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Reports cannot be shown in Customer Service Hub?

    Hi,

    I add a report through Iframe to Dashboard just as the steps described in the following video.

    Adding a Report to a Dashboard in Microsoft Dynamics 365 for Sales

    The report also works in the dashboard in Customer service.

    Hope it helps.

    BR,

    Judy

  • Zhenyu Wang Profile Picture
    Zhenyu Wang on at
    RE: Reports cannot be shown in Customer Service Hub?

    Hi Judy,

    Thanks for a quick reply and the useful link. :)

    However,

    Sorry for my ambiguous description, I need the report LIST, not a single report.

    Regards,

    Zhenyu

  • Zhenyu Wang Profile Picture
    Zhenyu Wang on at
    RE: Reports cannot be shown in Customer Service Hub?

    Finally, I have to create a separate app, with web type (not Interactive Service Hub type)

    Then only include report in that new app.

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Reports cannot be shown in Customer Service Hub?

    The answer would no it cant be done on the Service Hub Dashboard

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans