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Reports cannot be shown in Customer Service Hub?

Posted on by

Hi,

I have included the report in App Designer.

I tried to add a Report list in a Dashboard. It works in traditional CRM.

Then open that Dashboard in Customer Service Hub. Error message "Components added to dashboard are not supported to be shown in this client".

I tried to add a sub area in Sitemap Designer of Customer Service Hub.

Save, publish and refresh, no extra sub area shows in Sitemap of Hub.

Does Customer Service Hub not support Reports?

Regards,

Zhenyu

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Reports cannot be shown in Customer Service Hub?

    The answer would no it cant be done on the Service Hub Dashboard

  • Zhenyu Wang Profile Picture
    Zhenyu Wang on at
    RE: Reports cannot be shown in Customer Service Hub?

    Finally, I have to create a separate app, with web type (not Interactive Service Hub type)

    Then only include report in that new app.

  • Zhenyu Wang Profile Picture
    Zhenyu Wang on at
    RE: Reports cannot be shown in Customer Service Hub?

    Hi Judy,

    Thanks for a quick reply and the useful link. :)

    However,

    Sorry for my ambiguous description, I need the report LIST, not a single report.

    Regards,

    Zhenyu

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Reports cannot be shown in Customer Service Hub?

    Hi,

    I add a report through Iframe to Dashboard just as the steps described in the following video.

    Adding a Report to a Dashboard in Microsoft Dynamics 365 for Sales

    The report also works in the dashboard in Customer service.

    Hope it helps.

    BR,

    Judy

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