Hi,
I'm trying to use the unified routing feature (without omnichannel) on custom entities.
I created a workstream, queue, assigned users etc.
I run a power automate process to test.
the intake part of my setup is correctly handled, but after that, no more action is executed.
nothing pushed in the queues, nothing assigned to the users.
I'm not able to find a full example to compare my configuration.
so how can I diagnose the problem?
