AX 2012 - Multiple Packing Slips on Sales Order

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Posted on by jczerniak1

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Hello,

From time to time we run into orders that generate a packing slip for each line. We had one that created 27 individual packing slips with 1 line on each. I am trying to determine what caused this. I know that if, for example, you have different delivery address for each line then it will create multiple packing slips. However, in these instances, I don't see any difference such as that at the line level. What are some other scenarios/reasons that a packing slip would be created for each line? Is there some configuration option during the packing slip posting that could cause this? Thanks in advance for any assistance.

Jim

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André Arnaud de Cal... 300,896 Super User 2025 Season 2 on at

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Hi Jim,

You can look in to the Accounts Receivable parameters. On the tab Summary update you will find a button called Summary update parameters. In this form you can set which fields determines to have a new packing slip. Standard only 2 fields are active: Currency and Invoice account.

Do you have more fields selected here?

Do you have some customizations in your environment?

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jczerniak1 800 on at

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I checked and we only have the 2 standard fields active (Currency and Invoice). I'm going to look into the customizations on our end to see if anything surfaces.

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Tim Schofield on at

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I'm pretty sure we saw this once when we had changed the delivery address on the header - there was a warning like 'the logistics address is out of date' We deselected the parameter to split by delivery information because we didn't use the delivery address on the line.

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Community Member on at

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Hi Jim,

There are only 2 split options for the packing slip i.e. Site and Delivery information. You could verify these parameter values in AR parameters >Summary Update in Split based on group.

So for the order in question, could you please verify that the site and delivery information (even a new line character in Name filed could cause this issue. A customization could cause be causing this issue) are same (Given both parameters are checked in params above).

Regards,

Dwij

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trond on at

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I've had the same issue, but couldn't figure out why. Only way to solve it was to use the summary update and arrange.

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