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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to set field valid...
Service | Customer Service, Contact Center, Fie...
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How to set field validation for Omnichannel pre chat survey fields

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Posted on by Nikhitha Sowjanya 30

In omnichannel pre chat survey, I have the below fields - First name, Last name, Email ID, Contact number.  As the fields accepts whatever user provides in the text box,  I want to validate the respective input formats when user provides the info in the respective fields. Is there any way to achieve this?

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Nikhitha,

    Unfortunately, you can't achieve it.

    One user provide the similar idea,maybe you can vote it:

    Microsoft Idea  · Validation on pre-chat survey questions (dynamics.com) 

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