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In omnichannel pre chat survey, I have the below fields - First name, Last name, Email ID, Contact number. As the fields accepts whatever user provides in the text box, I want to validate the respective input formats when user provides the info in the respective fields. Is there any way to achieve this?
Hi Nikhitha,
Unfortunately, you can't achieve it.
One user provide the similar idea,maybe you can vote it:
Microsoft Idea · Validation on pre-chat survey questions (dynamics.com)
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