How to set field validation for Omnichannel pre chat survey fields

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Posted on by Nikhitha Sowjanya

In omnichannel pre chat survey, I have the below fields - First name, Last name, Email ID, Contact number. As the fields accepts whatever user provides in the text box, I want to validate the respective input formats when user provides the info in the respective fields. Is there any way to achieve this?

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Hi Nikhitha,

Unfortunately, you can't achieve it.

One user provide the similar idea,maybe you can vote it:

Microsoft Idea · Validation on pre-chat survey questions (dynamics.com)

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