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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Add to queue Issue

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Posted on by 25

Hello all

I'm facing an issue with add to queue option , when i try to add the record to queue from the advance find view no queues appears as the below SS, I looked at the ribbon workbench to check we did any customization in sub grid add to queue button but i found nothing 

pastedimage1663631049966v1.png

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Ebrahim Abdelsadek,

    Can you please do advanced find on queues? and check if are you able to see them from there.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Ebrahim Abdelsadek Profile Picture
    25 on at

    Hello

    i have tried another entity from the advanced and i got the same issue

    its on the add to queue feature it self

    is there a way to configure it ?

  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Ebrahim Abdelsadek,

    Are you able to run the below queries

    pastedimage1663668042863v1.png

    pastedimage1663668079403v2.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Ebrahim Abdelsadek Profile Picture
    25 on at

    Yes i could do that and got the results normally

    and for some reason i cant upload the screenshot in this reply

  • Ebrahim Abdelsadek Profile Picture
    25 on at

    here the SS

    pastedimage1663669767156v1.png

  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Ebrahim Abdelsadek,

    Try it with another browser.

    Open the views from the app. Instead of the advanced Find.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

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