Embedded Marketing form doesn`t show up on external Webpage

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Posted on by Community Member Microsoft Employee

Hello everyone,

I´ve tried to embed a Dynamics 365 Marketing form on an external Webpage. The Domain of the Webpage is already authenticated in Dynamics 365 Marketing.

After copying the script Code to the external Webpage, I got the following error message:

This page has a marketing form embedded on it, but the domain where this page is published isn't whitelisted for use with that form.

Please go to Dynamics 365 Marketing and add this domain to the whitelist for the form embedded here.

(The marketing form was created as type of subsciption form, so after going live the whitelist rules didn´t appear under form- Hosting)

Thanks in advance.

Best regards

Alexander

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Answers (1)

Suggested answer

Ayush Solanki 30 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

"Then give all the information to Your DNS Team. Record Type, Host and Value". where did I get information related to DNS.
praphul 15 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Thanks for the prompt response Clofly !!!

would check and do the whitelisting appropiately.

Regards,

Praphul
cloflyMao 25,198 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Praphul,

Please check your external website domain from these aspects:

1. If you host it on a free public website, e.g: Blogspot, which will give you a subdomain to host your website,

then just add clofly.blogspot.com to whitelist rule. Domain authentication is not required in this situation.(and can't)

2. If you think your situation would be similar to Alexander's issue, then open browser developer tool(F12) and enter location.href command in console to check real domain URL.

Because Alexander's website shows xxx.com, however, I found it's actually www.xxx.com when I ran the command.

Regards,

Clofly
praphul 15 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Clofly,

I am facing same error while hosting the landing page marketing form on external website even after white-listing that website.

Can you please help here?

Regards,

Praphul
Verified answer

cloflyMao 25,198 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Alex,

It's glad that your problem has been solved.

If your embedded marketing form could work by verifying subdomain, please kindly mark as verified to close the current thread.

For new issue:

That's default error message value when we create a form page record, as it said, submission failed.

This section listed some reasons for submission failure, you could take it as reference.

https://docs.microsoft.com/en-us/dynamics365/marketing/failed-submissions#why-submissions-can-fail

Also. please check whether there is any submission record in failure status under Submission tab.

My thought as supplement for submission failure reason: besides Last Name field(which is required by default), have you set any other fields to business required but you didn't add them to marketing form?

Regards,

Clofly
Community Member Microsoft Employee on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Clofly,

we could solve the Problem with the embedded Marketing form.

We created a new subdomain and embedded the Marketing form correctly.

Now it shows up, but when I try to enter some data in the form fields and klick on submit, I get an error message:

An error has occurred during your transmission.

Could you explain me, why this message pops up?

Best regards

Alexander
cloflyMao 25,198 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Alex,

Could your marketing form display if you had verified your subdomain: www.ps-speicher.de?

Regards,

Clofly
Camilla Larsson 235 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Alexander.

I have had the same problem.

This is what you need to do to make it work. You need to Authenticate your root domain and your subdomain.

Go to settings in Marketing App Module, Go to Authenticate domains. Click new Type your rootdomain and check for "Enable Prefilled forms" Email Authenticate is not nesessary.

Then give all the information to Your DNS Team. Record Type, Host and Value. When they have added this you can confirm the registration. If everything is set up ok you will have the status Confirmed.

It is important that you do this for Subdomain aswell. Both Root and subdomains need to be confirmed.

If you get another status then confirmed than it can be a problem how your organization has sat up the domains. I had that. So microsoft support needed to confirm the subdomain for me. But if you have that problem I can tell you more about it.

When the domains are confirmed your forms will work (Sending it through an email).

Godd Luck.
Suggested answer

makova 310 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Alexander,

Please have you've tried to authenticate domains following this guide: docs.microsoft.com/.../mkt-settings-authenticate-domains

Thanks

Martin Kovac, Microsoft Dynamics 365 Marketing

Don't forget!: If you have gotten the answer to your question - please mark your question as answered.
cloflyMao 25,198 on at

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RE: Embedded Marketing form doesn`t show up on external Webpage

Hi Alexander,

From you first sceenshot, I found you website is ps-speicher.de.

Did you also authenticate ps-speicher.de instead of ps-speicher?

In addition, I found that when I try to open ps-speicher.de, the link in tab display https://www.ps-speicher.de for a moment.(very short time)

Then when I open your page with form(https://www.ps-speicher.de/crm.php) , I found another fact:

By default it displays https://www.ps-speicher.de/crm.php

When I selected then unselected link, the link became to https://www.ps-speicher.de/crm.php

So I think we might had found a key, from what I've found,

it seems that your page is actually hosted on www.ps-speicher.de(a subdomain) instead of real root domain(ps-speicher.de).

My thought is that actually we open your web page via www.ps-speicher.de, but then your web server redirects us to ps-speicher.de.

In other word, the www.ps-speicher.de might had been overwriten by ps-speicher.de.

Subdomain will be treated individually by Marketing application even if we have authenticated root domain.

Please try following steps for final approach:

In settings of your domain provider,

1. Add TXT record for subdomain www.ps-speicher.de.

2. Add 2 CNAME records for www.ps-speicher.de.

(You might need to append www after namekey1_domainkey, e.g: namekey1_domainkey.www as Host, but we won't need to change Value)

Send confirmation request for www.ps-speicher.de.

Once two fields got confirmed, then open your page to check whether it could display.

Regards,

Clofly