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Merging Swimlanes

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Posted on by RBGV

Does anyone know how to merge a swimlane? My design wants to send out different original emails after which the experience should be the same for all swimlanes.

I know I can replicate the process for all lanes but having that consolidated view of results on follow up actions & edms would be highly beneficial.

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Nya 29,064 on at

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Hi RBGV,

Do you mean that you'd like to set two swimlanes with different audiences but the same steps?

If yes, it can be achieved with only one swimlane.

The segments can be added into the audience of the swimlane like the following screenshot:

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RBGV 5 on at

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Not quite. I want different swim-lanes with different audiences to receive different emails suited to each. After the original email is sent, I want various swim-lanes to merge and send a single follow up email. I can achieve it with multiple journeys but that becomes messy and fragmented.

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